1. Information We Collect
We collect only what we need to process and ship your order and to communicate with you:
- Order and contact information you provide through our order form: your name, email address, phone number (if given), shipping address, the products and quantities you request, and any notes.
- Communications you send us by email.
- Basic technical data automatically logged when you visit the site (such as IP address, browser type, and pages viewed), which our hosting provider may collect to keep the site secure and working.
2. How We Use Your Information
- To process, fulfill, and ship your orders;
- To send order confirmations, invoices, shipping and tracking updates, and respond to your questions;
- To keep records for accounting, tax, and legal-compliance purposes;
- To detect and prevent fraud, misuse, or unlawful activity;
- With your consent, to send occasional updates or offers (you can opt out at any time).
3. How Your Information Is Shared
We do not sell your personal information. We share it only with:
- Service providers that help us operate — for example our online form and spreadsheet tools, our email provider, and our website host — which process data on our behalf;
- Shipping carriers (such as USPS, UPS, or FedEx) to deliver your order;
- Authorities or others where required by law, to enforce our Terms, or to protect our rights and safety.
4. Cookies and Analytics
Our site may use minimal cookies or similar technology needed for it to function and, if enabled, basic analytics to understand site traffic. You can control cookies through your browser settings. We do not use your data for third-party advertising.
5. Data Retention
We keep order and contact information for as long as needed to fulfill your order and to meet our legal, tax, and accounting obligations, after which we delete or anonymize it.
6. Data Security
We take reasonable measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages, by emailing info@biscaynescience.com. We will respond to reasonable requests in line with applicable law.
8. Children's Privacy
Our site and products are intended only for adults 21 and older engaged in research and are not directed to anyone under 21. We do not knowingly collect information from anyone under 21.
9. Third-Party Links
Our site may link to other sites we do not control. This policy does not apply to them; please review their privacy policies.
10. Changes to This Policy
We may update this policy from time to time. The "Effective date" above shows when it was last revised. Continued use of the site means you accept the updated policy.
11. Contact
Questions or privacy requests? Email info@biscaynescience.com.